This Payment Policy outlines the terms and conditions for invoicing, payments, refunds, and late fees related to the services provided by TEJAS AI TECH.
Payment Terms
- All invoices are issued in accordance with the agreed project milestones, or subscription cycle as defined in the service agreement.
- Payments must be made within 7 to 15 business days from the date of invoice unless otherwise stated in the agreement.
- For fixed-price projects, we typically follow a milestone-based payment structure, such as:
- 30% upfront to initiate the project
- 40% on completion of major features or modules
- 30% before final delivery, handover, or deployment
Accepted Payment Methods
We accept the following payment modes:
- Bank Transfers (NEFT/IMPS/RTGS)
- UPI Payments
- International Payments via Skydo or Xflow or wise
All payment details will be included in the invoice.
Non-Refundable Payments
- All advance payments, deposits, and milestone payments are non-refundable as they cover resource allocation, research, design, and initial development.
- Payments made for third-party services (such as cloud hosting, domain names, APIs, or market data subscriptions) are also non-refundable, as these services are governed by their own refund policies.
Late Payment Policy
- Payments not received within the due date may be subject to a late fee of 2% per month on the outstanding balance.
- We reserve the right to pause project work or services until the payment is received.
- Continued non-payment may result in termination of services and legal recovery processes.
Taxes
- All prices and invoices are exclusive of applicable GST or local taxes unless specifically stated.
- Clients are responsible for any currency conversion charges or bank fees for international payments.
Invoice Disputes
If you believe there is an error in the invoice, you must notify us in writing within 3 business days of receipt. Failure to do so will be deemed acceptance of the invoice.
Termination & Outstanding Payments
- If a client terminates a project mid-way, all completed work to that point will be billed, and any outstanding payments become immediately due.
- We retain the right to withhold deliverables, code, or access until all pending dues are cleared.
Fixed Monthly Maintenance Service
- TEJAS AI TECH offers clients a fixed-fee monthly maintenance plan for custom-built software, websites, or applications.
- This plan includes:
- Regular bug fixes and security patches
- Minor UI/UX adjustments
- Performance monitoring
- Compatibility updates (e.g., with browsers, OS, third-party libraries)
Billing & Payment
- Maintenance is billed at a fixed monthly rate as agreed in the contract.
- Invoices are issued monthly in advance (typically on the 1st of each month).
- Payment is due within 7 days of invoice date to ensure uninterrupted service.
- Failure to pay on time may result in:
- Temporary suspension of maintenance
- Additional reactivation/setup fees
- Withholding of future services until dues are cleared
Scope of Coverage
The fixed monthly fee does not include:
- New feature development or change requests beyond the existing scope
- Major UI redesigns
- Migration to new platforms, APIs, or third-party tools
- Third-party service fees (e.g., hosting, SSL, plugin licenses)
If such work is needed, it will be quoted and billed separately as part of a new scope agreement.
Response & Resolution Times
- Support response time: within 24 business hours
- Issue resolution time: Based on severity and complexity, typically within 2-5 business days
Plan Termination or Pausing
- Clients may cancel or pause their maintenance plan with a 7-day written notice.
- If canceled, service ends at the end of the current billing cycle.
- No refunds are issued for unused time or mid-cycle cancellations.
Contact Us
For any questions or concerns regarding this Payment Policy, please contact:
Email: sales@tejasaitech.com
